Frequently asked questions

Most schools are live within 30–60 minutes. You need to: create routes, add bus stops, enrol students, and ask drivers to download the driver app. Our onboarding support team is available via live chat to guide you through every step.

No hardware required. Drivers use any Android smartphone they already own (Android 7+). The SchoolBusTrack driver app broadcasts GPS location during active trips. There is nothing to install on the bus itself.

Yes. You can bulk-import students from a CSV file in the admin dashboard. We provide a template to make this easy. Our support team can also help with data imports for larger schools.

All new schools receive a 14-day Professional plan trial at no charge. You can use every feature without any limitations. No credit card is needed to start your trial.

We accept debit/credit cards, bank transfers, and USSD payments via Paystack. All payments are processed in Nigerian Naira (NGN).

Yes. You can cancel your subscription from your billing settings at any time. Access continues until the end of your current paid period. We do not offer pro-rated refunds for unused time.

Accuracy depends on the driver's phone GPS and mobile network. In open areas you can expect 3–5 metres accuracy. In dense urban areas or inside buildings it may be 10–20 metres. Our app uses both GPS and network positioning to maximise accuracy on Nigerian networks.

The driver app caches location updates and sends them in batches when connectivity resumes, so trips are never lost. Parents may see a short delay in the live map during low-signal areas, but the trip history will always be complete.

Yes. The driver app uses a foreground service (with a persistent notification) to ensure tracking continues reliably even when the screen is off. Battery optimisation is handled automatically.

Yes. Parents with a basic phone can receive SMS alerts at key journey events (child boarded, bus departing, ETA, arrived at school). A smartphone is only needed for the live map view.

Once a school admin adds a parent and links them to their child, the parent receives an email with a download link and their login credentials. The app is available on Google Play and the App Store.

Yes. A single parent account can be linked to multiple children across different buses or routes, all from one app.

Parents can choose from: child boarded, bus departed from school, ETA countdown (15 min, 5 min), bus arrived at stop, trip completed, route deviation alert, and emergency/panic alerts. All notifications are configurable in the parent app settings.

The parent app is completely free to download and use. The school pays the subscription — parents never pay anything to track their children.

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We store student first names only — full surnames are not required. We never share student data with advertisers or third parties. See our Privacy Policy for full details.

Live location is only visible to: the school admin, the assigned driver's co-driver (if set), and parents of students currently on that bus. Location is not visible to other parents or the general public.

Yes. We are designed to be compliant with the Nigeria Data Protection Regulation (NDPR). We have a Data Processing Agreement available on request for schools that need it.

You can export all your data at any time. After cancellation you have a 30-day window to download your data. After that, we securely delete it from our servers within 90 days.

All plans include email support (hello@schoolbustrack.ng) with a 24-hour response target. Professional and Enterprise plans include live chat support and a dedicated onboarding call.

The admin can immediately end any active trip from the dashboard. The trip data captured up to that point is saved. A new driver can start a fresh trip session from another device.

Yes. Enterprise plan customers get access to our REST API and webhook system to integrate with existing SIS platforms, attendance systems, and communication tools. Contact us for API documentation.